How can we help?
Our dedicated support team is here to assist with any questions, security concerns, or feature guidance.
Contact us directly
Email Supportmorten@assetorganize.comTap to send an emailSend us a message
Frequently Asked Questions
How secure is my data in Asset Organize?+
All communications are encrypted in transit via TLS 1.3 / HTTPS. Additionally, files and sensitive documents inside your Vault are encrypted client-side using industry-grade cryptography (Libsodium) before being saved or transmitted.
How does Shared Vault and Emergency Access work?+
You can invite trusted contacts or family members to specific vaults or emergency plans. You control access permissions and can grant immediate or emergency-conditional access to vital records.
How do I enable or reset Two-Factor Authentication (2FA)?+
Navigate to Settings > Security > Two-Factor Authentication (2FA) in the app to set up or manage your authenticator app. Ensure you save your recovery keys safely.
How do I export my asset and document records?+
You can export summary lists and reports into PDF and CSV format directly from the app’s Document and Asset views for your personal offline records.
How do I delete my account and personal data?+
Go to Settings > Delete Account within the app. Confirming deletion will permanently delete your account, asset records, and stored files from our servers in compliance with data privacy regulations.